Microsoft Warns Surface Laptop Owners: Your Screen Might Crack

Microsoft Warns Surface Laptop Owners: Your Screen Might Crack

Surface Laptop 3

Surface Laptop 3 screens might fracture, Microsoft warns


Microsoft is offering Surface Laptop 3 owners free screen replacements after admitting that the laptop’s screen may crack.

A new alert posted on the Microsoft support forums reveals that owners of Microsoft’s flagship laptop may see fractures appear on their screens.

“We have investigated claims of screen cracking on Surface Laptop 3 and have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause,” Microsoft’s support message reads.

“If you believe your Surface Laptop 3 is experiencing this issue, you are encouraged to contact our Microsoft Support to initiate a repair free of charge during the warranty period of the device.”

In an admission that customers may previously have been charged to repair what now appears to be a design flaw, Microsoft also encourages customers who have previously paid for a screen crack to be repaired to contact the support team “to learn about reimbursement” – which is a wonderful new euphemism for offering a refund.

The screen cracking issue affects both the 13.5in and 15in versions of the laptop, which was released late last year.

Microsoft earlier this week launched new devices in its Surface range, including the Surface Book 3 and the Surface Go 2.

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