DFW, O’Hare Airports Saw Massive Crowds, Long Waits After Coronavirus Travel Restrictions

“The federal government needs to get its [email protected]#t together. NOW,” Illinois Gov. JB Pritzker tweeted in response to long lines at Chicago’s O’Hare International Airport.

Posted on March 15, 2020, at 12:11 p.m. ET


Austin Boschen via AP

People wait in line to go through the customs at Dallas Fort Worth International Airport on Saturday.

After the Trump administration ordered travel restrictions because of the coronavirus, people arriving at US airports Saturday night faced long waits in dense crowds — the kind of mass gatherings that public health officials have advised against.

People arriving in the US shared accounts of chaos and confusion as they waited to go through customs at airports including Chicago’s O’Hare International Airport and Dallas/Fort Worth International Airport. Photos showed winding lines and shoulder-to-shoulder crowds, with people reporting wait times from 5 to 7 hours long.

“The federal government needs to get its [email protected]#t together. NOW,” tweeted Illinois Governor J. B. Pritzker, in response to the situation at O’Hare.

The chaos comes after the Trump administration announced new rules forcing all US travelers from 26 European countries to reroute flights to arrive at just 13 airports. The rule went into effect at 11:59 on Friday.

The administration had previously blocked all foreign nationals who have been in mainland Europe in the two weeks prior to their planned visit from entering the US. On Saturday, Trump announced that foreign nationals who had been in the UK and Ireland would also soon be blocked.

“We knew when the president gave the orders that European travel back to the United States was going to be cut off that there would be an influx of people, Americans and others that would come before the final cut-off,” Pritzker said on NBC’s Meet The Press on Sunday.

In Chicago on Saturday, a reporter tweeted a photo showing a large crowd filling a hallway and said that police were handing out water and disinfectant wipes.

This is the scene at O’Hare airport. The traveler who took the photo said it’s a 6-hour wait for bags then on to customs for 2-4 more of waiting in shoulder-to-shoulder crowds. Police are handing out water and disinfectant wipes. @fly2ohare #ord #coronavirus #COVID19

This is the scene at O’Hare airport. The traveler who took the photo said it’s a 6-hour wait for bags then on to customs for 2-4 more of waiting in shoulder-to-shoulder crowds. Police are handing out water and disinfectant wipes. @fly2ohare #ord #coronavirus #COVID19

Meanwhile, passengers at DFW told a local television reporter that they were not offered hand sanitizer, gloves, or masks while they waited, and hadn’t been screened for temperatures.

#BREAKING: Passengers stuck in long lines for immigration at @DFWAirport tell us there are no offers of hand sanitizer, gloves, or masks from U.S. Customs / Immigration. Travelers say they’ve had no screenings of temp yet and no one following #coronavirus protocols.

#BREAKING: Passengers stuck in long lines for immigration at @DFWAirport tell us there are no offers of hand sanitizer, gloves, or masks from U.S. Customs / Immigration. Travelers say they’ve had no screenings of temp yet and no one following #coronavirus protocols.

A student in Chicago told the New York Times that she had had to wait for seven hours and ultimately missed her connecting flight after arriving from Frankfurt. “They gave us water and snacks but no updates on how long or what stages we had to go through,” said Gabrielle Osterman said.

In response to the crowds, the official O’Hare Twitter account acknowledged that customs processing was taking “longer than usual.”

“We’ve strongly encouraged our federal partners to increase staffing to meet demand,” the airport’s statement said.

Acting Department of Homeland Security Secretary Chad Wolf, who oversees the TSA, wrote on Twitter that DHS was aware of the situation and was working to expedite the screening process by adding more staff.

“It currently takes ~60 seconds for medical professionals to screen each passenger,” Wolf added on Twitter. “We will be increasing capacity but the health and safety of the American public is first & foremost.”

DHS is aware of the long lines for passengers who are undergoing increased medical screening requirements. Right now we are working to add additional screening capacity and working with the airlines to expedite the process. 1(/2)

DHS is aware of the long lines for passengers who are undergoing increased medical screening requirements. Right now we are working to add additional screening capacity and working with the airlines to expedite the process. 1(/2)

On Sunday, a top public health official downplayed the chaos.

“I don’t think anything went wrong. I think it’s just the nature of the problem,” said Dr. Anthony Fauci, director of the National Institute of Allergy and Infectious Diseases, in a separate appearance on Meet The Press.

Dr. Anthony Fauci responds to last night’s airport chaos as travelers returned to the U.S. from overseas:

“I don’t think anything went wrong. I think it’s just the nature of the problem.” #MTP

Dr. Anthony Fauci responds to last night’s airport chaos as travelers returned to the U.S. from overseas:

“I don’t think anything went wrong. I think it’s just the nature of the problem.” #MTP

“That’s just not right. I have enormous respect for Dr. Fauci, but that’s just incorrect,” Pritzker responded afterward. “They should have increased the Customs and Border Patrol numbers, and they should have increased the number of CDC personnel on the ground doing those checks. They did neither of those.”

Pritzker emphasized that hundreds of people were stuck in a small area inside O’Hare.

“And, that’s exactly what you don’t want in this pandemic,” he said. “So we have that problem and then today it’s going to be even worse.”

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